Researching Organizational Values and Beliefs

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"From the Lewinian tradition of research into organizational behavior, motivation, and change, here is a conceptual but practical way for human resource professionals and others in today's business environments to better understand the underlying human problems of their organizations. The key to solving organizational problems is in the hands of the people. When people talk about the problems they experience, they are reflecting their values and beliefs. If we can listen well and perceive the nuances of what is being said, we will be able to develop ways to cope with individual as well as organizational problems. The way to achieve this is to use a style of inquiry called indirect questioning - the Echo Approach. What this is, how it works, and how people with managerial and executive responsibilities can use it in day-to-day work settings is the subject of Cunningham's unusual examination. Well-illustrated with cases and examples, his book will help all types of organizations become more productive, more desirable places to work."--Jacket.