The emotionally intelligent workplace

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What is emotional intelligence? What difference does it really make? And what is the best way to promote it in the workplace? In "The Emotionally Intelligent Workplace", two renowned experts on the subject and a stellar group of contributors offer their perspectives on how to measure emotional intelligence, use it as a basis for selection, and improve it at the individual, group, and organizational levels. Cary Cherniss and Daniel Goleman show HR managers, executives, consultants, and psychologists how to move beyond working with the individual and enhance the performance of the entire organization.