Why new systems fail

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"Organizations simply need the necessary framework to minimize the chance of system failure at three key points: before, during, and after system implementations. Why New Systems Fail provides such a framework with specific tools, tips, and questions from the perspective of a seasoned, independent consultant with more than a decade of related experience. The book examines in great detail the root causes of system failures. Case studies, examples, and lessons from actual system implementations are presented in an informative, straightforward, and very readable manner. More than a theoretical or technical text, the book offers pragmatic advice for organizations both deploying new systems and maintaining existing ones"--Resource description page.